Privacy Policy

Last updated: 2024

Zuzive ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use the enquiry form on this site, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Zuzive provides secret shopper and service quality audit services. We are the data controller responsible for your personal data collected through this website.

Zuzive
18 Stockport Road
Manchester, M39 1ZY
United Kingdom
Email: [email protected]
Phone: +44 161 668 3250

2. Personal Data We Collect

We only collect personal data that you voluntarily provide to us through the contact or enquiry form on this website. This may include:

Your full name
Your email address
Your telephone number (if provided)
The content of your message or enquiry
Any other details you choose to include in the form

We do not collect any personal data through automated tracking, analytics, or profiling technologies. This website does not use analytics services, and no session, tracking, or advertising cookies are set unless you provide consent as described in Section 6 below.

3. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

To respond to your enquiry about our secret shopper and service quality audit services
To provide you with requested information or a quotation
To maintain records of correspondence for business and legal purposes
To manage and improve our client relationships

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent — where you have actively submitted your details via our form, you consent to us using them to respond to your enquiry.
Legitimate interests — we have a legitimate business interest in responding to enquiries and maintaining accurate records, provided this does not override your rights and freedoms.
Contractual necessity — where processing is required to take steps prior to entering into a contract with you for our services.

5. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as necessary to fulfil the purposes described above, or as required by applicable law, tax, or accounting obligations. Enquiry data that does not lead to a business relationship is typically retained for no longer than 24 months, after which it is securely deleted.

6. Cookies

This website uses only one cookie:

Cookie Name	Purpose	Duration
cookie_consent	Stores your consent preference regarding cookies on this website	1 year

We do not use any analytics, tracking, session, or advertising cookies by default. Advertising measurement technology is only activated after you have given explicit consent, and it operates solely on the confirmation page following a form submission. No other cookies are set on this website.

7. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data with:

Trusted service providers who support our website hosting or email communications, strictly under data processing agreements
Regulatory or law enforcement authorities where required by law

We do not transfer your personal data outside the United Kingdom unless appropriate safeguards, as required under the UK GDPR, are in place.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

9. Right to Lodge a Complaint

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: